The Guest Insight
Guest Experience & Online Presence Audit
We look at your business from your customer’s point of view – and tell you, clearly and kindly, what to improve.
See your business through your customers’ eyes
When you are inside a business every day, it becomes hard to see it as a new customer does. The Guest Insight is our specialist service line for exactly that: an independent, practical review of how your business looks and feels to the people you want to attract.
We then give you practical recommendations – what to fix first, what can wait and what will make the biggest difference.
What we can review
- WebsiteClarity, trust, photos and information
- Booking or enquiry journeyHow easy it is to say yes
- Online informationGoogle, maps, platforms and listings
- Social mediaWhat it tells a customer who checks you out
- Customer communicationEmails, replies and response times
- First impressionThe first ten seconds online, and at the door
- Guest experienceFor hospitality and tourism businesses
Our recommendations are practical and honest. We do not promise specific results – we show you what customers see and how to improve it.
Tailored, not templated
Pricing depends on your business, your goals and the support you need
We do not sell fixed packages, because no two businesses are the same. A family guesthouse, a busy garage and a tour operator need very different things.
Tell us where you are today and where you want to be. We will prepare a personalised proposal – clear, honest and built around you.
You have built your business. Now let’s build the digital presence it deserves.
Every business is different. Tell us what you need and we will prepare a tailored quotation.